- Homecare service
Dalesview Partnership Supported Living
Report from 17 January 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 5 to 26 February 2025. The service provided a supported living service to older people and younger adults living with learning disabilities or autistic spectrum disorder. The inspection was prompted due to concerns brought to our attention.
We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
Incidents were learnt from, risks well managed and safeguarding processes effective. The service provided excellent support with transitions. Staff were recruited safely and received training to meet people’s needs. People were supported to keep their homes safe.
Systems were in place to assess people’s communication needs and promote skills. The service strived to deliver care in line with good practice. People’s capacity was assessed and staff sought consent.
The service worked proactively to ensure people could engage in their support. People were supported to maintain important relationships and access meaningful activities. The service had several initiatives to promote staff wellbeing.
The service proactively sought feedback from people and relatives. Reasonable adjustments were made to ensure people’s homes were accessible and they had the necessary equipment. The service supported people to overcome barriers to care and support, and plan for the future.
Leaders were recruited safely, had access to developmental opportunities and led by example. Staff were well treated and had the freedom to speak up. Governance systems included regular checks and audits. The service had positive working relationships with local community organisations. Staff were supported to develop their skills around innovation, and improvements were continuously made to the safety and quality of care.
People's experience of this service
The service actively improved people’s quality of life, and people and relatives were very positive with care and support. Comments included, “Until I went to see Dalesview, I had no idea such great places existed” and, “I would recommend Dalesview to others. I don’t think they could do anything better.”
People were supported safely and effectively with their health and medicines. One relative explained, “[Person] takes medication for epilepsy. The epilepsy rescue medication has not been needed for a few months now. Their epilepsy is very much managed.”
People and relatives were involved in assessments, reviews, and decisions about people’s care. A relative said, “I was heavily involved in the care planning process and the review of care needs each year. It was really positive this year.”
Some people could not directly tell us about their experience, so we observed their experiences of care. Staff were seen to be kind and interacted positively with people. A relative said, “Staff are passionate about their work and see it as a vocation not a job.” One person using the service nodded when asked if staff were kind and another told us, “Staff make me happy, and make me laugh.” We observed staff responding quickly to people, to minimise distress.
People enjoyed a very varied and active lifestyle, and consistently positive outcomes. A relative said, “Person is thriving.” We were given several examples of people’s health, wellbeing and independence being improved due to excellent care.
People received person-centred care, by staff who were knowledgeable about their needs. A relative told us, “Dalesview are excellent in caring for people with severe to profound learning disabilities.”
People and their relatives benefited from a reliable and flexible service, which worked in a joined-up way with others. A relative said, “Dalesview gave great support to [person] when they were poorly, and 24-hour support when they were was in hospital."