Yourlife (Bury)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Care plans contained details about people’s lives and personal preferences. Staff knew people well and described how they involved people in day to day decisions and how they adapted the care to ensure their needs and preferences were met. One person told us, “Staff are very good, …. they don’t rush me, and I would recommend them to anyone.”

People were supported by a consistent staff team who knew the needs and preferences of the people they supported. The registered manager and staff collaborated with other health professionals who were involved in peoples care to ensure that they worked in a consistent way. A relative told us that communication was good, and they were kept up to date with any changes in their family member’s needs.

People were provided with a copy of their care plan, which included details of how best to communicate with the person. Information was also available on how to raise concerns or make a complaint. The registered manager told us that they were able to provide information in different formats as required and the service newsletters were provided in large print.

People spoke positively about the care and told us that they would recommend the service to others. Staff involved people in decisions about their care and its delivery. Information was available on how to raise concerns or make a complaint. The registered manager told us that no complaints in relation to the delivery of personal care had been received within the last 12 months.

A survey had recently been distributed to people using the service to ascertain their views and the provider told us that the results would be collated and used to develop and improve the service.

People had access to external health professionals as and when needed. People and staff gave us examples of where additional support had been accessed. One person for example had been supported to obtain a specialist mattress to reduce the risk of pressure ulcers. People told us that they appreciated that there was always a manager on site who they could call for support if needed in an emergency.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff gave examples of where they supported people to participate in some of the inhouse social activities and reduce the risk of isolation.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Where appropriate Do Not Attempt Resuscitation forms were in place and other guidance outlining peoples wishes and preferences for the end of their life. People were supported in their own homes and had different options available to enable them to remain in their own home if their health declined.