- Homecare service
Yourlife (Bury)
Report from 24 September 2025 assessment
Contents
Ratings
Our view of the service
Yourlife Bury is a domiciliary care agency providing care to people at Cross Penny Court, a supported living scheme in Bury St Edmunds consisting of 56 apartments. CQC only inspects where people receive personal care and not everyone who used the service received personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This inspection was carried out to follow up on information we received about how the service was being managed. At the time of the inspection 2 people were receiving personal care and support from this service. This inspection was undertaken between the 24 and 26 September 2025 and was undertaken by 1 inspector.
People were supported by a consistent team of staff who knew people well. Staff supported people to make choices and live independently. People were enabled to maintain links with relatives and do the things that they enjoyed.
Care plans were in place which outlined people’s needs and their preferences as to how they liked the support provided. Risks were assessed and where risks were identified, plans outlined the steps taken to mitigate the risk of harm. Systems and processes were in place for reporting and recording safety incidents, accidents and complaints.
Staff were provided with induction and training, although there were some gaps in staff knowledge which the provider told us that they would immediately action. There was evidence of supervision, spot checks and staff meetings but there were periods where they had been infrequent. Staff morale was low; however, we did not find evidence that this directly impacted people but there was a risk that it could do so.The provider told us that they were working on a plan to improve the staff culture and address staff concerns, but it was too early to see if this was effective.
Governance systems were in place to review the quality and safety of care provision. A service development plan was in place.
People's experience of this service
People told us that they felt safe living in the service and gave us positive feedback about the care and support they received. People felt involved in their care and were encouraged to be as independent as they were able. They were supported by regular staff who knew them well and who they described as kind and helpful.
People appreciated that there was always a duty manager available, and they knew who to contact them if they had a concern or needed additional support.