Yourlife (Bury)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

An assessment of people’s needs was completed, and discussions were held with people to ascertain their needs and preferences. Care plans included risk assessments and outlined how they should be supported safely and in line with their preferences. People’s records were regularly reviewed and updated.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff knew people’s individual needs and nutritional preferences. Care plans contained information about people’s needs and how best to support them.

People told us that they attended the dining room at lunchtime for a cooked meal and staff helped them to prepare food outside these times where it was required. One person told us, “They offer me a choice in the afternoon, and I can have a sandwich. The lunch meals are served in the dining room and are very good.”

The provider worked well across teams and services to support people.

Systems and processes were in place to support information sharing with relevant health professionals and relatives where needed. Examples were given by the registered manager of when advice was sought from a health professional. A relative told us that if staff had a concern or saw that their relative needed additional help with something they would let them know.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People told us that they were supported to be independent and access health care when they needed to. Systems were in place to escalate concerns about people’s wellbeing and a relative we spoke with confirmed that this worked effectively and they were made aware of changes in their relative’s health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

There were systems in place to support monitoring of people’s care. People and relatives gave positive feedback about their experiences and told us that they would recommend the service to others.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff were clear about seeking peoples consent before providing support. They told us how they involved people in the delivery of their care and support and respected their choices.