Yourlife (Bury)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives spoke about the caring approach of staff. One person told us, “They are all kind. They have different levels of experience but are all kind.”

Staff described how they upheld people’s dignity and respect in their interactions. This included giving people space and privacy when providing personal care.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

Staff knew people well and described how they adapted their approach to support people and their differing needs and preferences. Care plans contained details about how people liked to be supported and how they liked their support to be delivered. One person told us, “I can have a shower every day if I want. They put towels all around me, this is important to me.”

People knew their rights and had choice and control over their own care, treatment and wellbeing.

People were involved in planning their care and to make choices about how they would like their support delivered. Staff promoted people’s independence and encouraged people to do as much as they were able. One person told us, “They really do encourage your independence.”

Staff understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People spoke positively about the support they received from staff. Examples were given of where staff had accessed emergency treatment for people and or made requests on their behalf for medical intervention.

The provider had systems in place to promote staff wellbeing to support them to deliver person centred care. This included staff supervisions, staff meetings and incentives. However, staff told us that these did not always work effectively, and they did not always feel supported. We received assurances from the provider that they had a plan to address this.