Abbeyfield - Grove House is a residential care home providing accommodation and personal care to up to 16 people. The service is located on the first floor of an Abbeyfield extra care facility in the heart of the town of Ilkley. Abbeyfield - Grove House provides support to older people and people living with dementia. At the time of our inspection there were 15 people using the service.
People’s experience of using this service and what we found
People were safe and received good quality person-centred care. People and relatives praised the standard of care and said staff were kind, professional and caring.
Medicines were managed safely. There were close links with health professionals and other agencies to ensure people's health needs were met and changes responded to promptly. Risks were assessed and managed safely. Robust systems were in place to ensure people were safeguarded from abuse and poor care. The service followed safe infection prevention and control practises. The home and grounds had been designed to meet people’s needs. The environment was homely, safe, and spacious.
There was a consistent and experienced staff team in place. Recruitment was managed safely and staff received good induction, training, and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager provided people with leadership and promoted an inclusive and supportive team culture. They were supported by a team of specialist advisors who worked well together to maintain oversight of all areas of the home. The provider demonstrated they were passionate about continuing to improve the service. There was an inclusive and welcoming atmosphere throughout the inspection. A relative said, “The atmosphere is always the same – safe, caring and calm.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 11 April 2018).
Why we inspected
We inspected due to the length of time since the last inspection.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Abbeyfield - Grove House Residential on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.