• Care Home
  • Care home

Abbeyfield - Grove House Residential

Overall: Good read more about inspection ratings

Grove House, 12 Ridings Road, Ilkley, West Yorkshire, LS29 9BF (01943) 886000

Provided and run by:
Abbeyfield The Dales Limited

Latest inspection summary

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Background to this inspection

Updated 15 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector, a regulatory coordinator, and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. A regulatory coordinator made telephone calls to staff.

Service and service type

Abbeyfield - Grove House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Grove House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We looked around the service and observed care and support in communal areas. We spoke with 9 people and 2 relatives about their experiences of the care provided. We spoke with one health care professional and 9 staff including a volunteer, care staff, the registered manager, director of operations and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed records including 4 people’s care records and multiple medication records. We looked at 2 staff files in relation to recruitment, training, and supervision. We also looked at a range of records relating to the management of the home including audits, meeting records and policies.

Overall inspection


Updated 15 December 2023

About the service

Abbeyfield - Grove House is a residential care home providing accommodation and personal care to up to 16 people. The service is located on the first floor of an Abbeyfield extra care facility in the heart of the town of Ilkley. Abbeyfield - Grove House provides support to older people and people living with dementia. At the time of our inspection there were 15 people using the service.

People’s experience of using this service and what we found

People were safe and received good quality person-centred care. People and relatives praised the standard of care and said staff were kind, professional and caring.

Medicines were managed safely. There were close links with health professionals and other agencies to ensure people's health needs were met and changes responded to promptly. Risks were assessed and managed safely. Robust systems were in place to ensure people were safeguarded from abuse and poor care. The service followed safe infection prevention and control practises. The home and grounds had been designed to meet people’s needs. The environment was homely, safe, and spacious.

There was a consistent and experienced staff team in place. Recruitment was managed safely and staff received good induction, training, and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager provided people with leadership and promoted an inclusive and supportive team culture. They were supported by a team of specialist advisors who worked well together to maintain oversight of all areas of the home. The provider demonstrated they were passionate about continuing to improve the service. There was an inclusive and welcoming atmosphere throughout the inspection. A relative said, “The atmosphere is always the same – safe, caring and calm.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 April 2018).

Why we inspected

We inspected due to the length of time since the last inspection.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Abbeyfield - Grove House Residential on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.