Last updated 11 May 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The first day of inspection took place on 15 February 2018 and was unannounced. The inspection team consisted of one inspector and one expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. On this occasion the areas of expertise included services for elderly people and people living with dementia. The second day of inspection took place on 23 February 2018 and was announced. On this occasion the inspection was carried out by one inspector.

Before the inspection we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at notifications sent to us by the provider. A notification is information about important events which the provider is required to tell us about by law.

During the inspection we spoke with the chief executive officer, the registered manager, the quality manager, nine people who used the service, four relatives, five care staff including senior care assistants and the activity co-ordinator. We also spoke with one healthcare professional who visited the service on a regular basis.

Throughout the inspection we observed care practice, the administration of medicines as well as general interactions between the people and staff.

We looked at documentation, including three people’s care and support plans, their health records, risk assessments and daily notes. We also looked at four staff recruitment files and records relating to the management of the service. They included audits such as medicine administration and maintenance of the environment, staff rotas, training records and policies and procedures.