Daisychain Homecare Services

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The provider had made improvements to ensure people’s care plans reflected their individual needs, preferences, and daily routines. Important information about people’s communication needs and preferences were included and available to staff. People told us how staff understood their individual needs and provided care in line with their preferences. One person told us, “They always do my care in the way I want it done”, and another person told us, “I am really happy with my current care and if I don’t want them [staff] to give me a shower they are very good about it. I have no issues regarding what they do for me.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The provider had improved the way information from assessments was used, and key details were clearly recorded within people’s care plans and accessible to staff. This meant staff had the guidance they needed to support people to make their own decisions and maintain as much independence as possible. For example, people’s care plans set out what people could manage independently and where they required support and assistance.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The provider had strengthened the way they recorded and reviewed people’s needs, views and wishes. For example, when people experienced a fall or a change in their health, their care plans and risk assessments were reviewed and promptly updated to ensure care continued to meet their needs safely. This meant staff were working with accurate, up‑to‑date guidance to support people safely following any change in their immediate needs.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.