- Homecare service
Daisychain Homecare Services
Assessment report published 23 March 2026
Contents
Ratings
Our view of the service
Date of inspection: 5 to 16 March 2026. Daisychain Homecare Services is a domiciliary care agency providing regulated activity to adults and people living with dementia in their own homes. At the time of our inspection, 134 people were using the service, 132 people were receiving the regulated activity of personal care. This inspection was carried out to follow up on the actions we required the provider to take after our previous inspection in September 2025 where we identified two breaches of regulation relating to the safety of the service and the governance of the service. The provider has since made the necessary improvements, and the service is no longer in breach of regulations.
The provider had made several improvements which included reviewing and updating people’s care plans and risk assessments. During this inspection, we found risks which affected people's daily lives were documented and detailed guidance was available for staff to follow.
The provider had strengthened their systems to manage safeguarding concerns. We found effective systems in place to ensure accidents and incidents were investigated and analysed. Initial assessments of people’s needs had been completed before they started using the service and information from external professionals had been included in people’s care plans ensuring staff had clear and current guidance to support people safely.
We found capacity assessments in place for all relevant aspects of care that people received ensuring decisions were made in line with the principles of the Mental Capacity Act. The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.
The provider had various systems in place for people to share feedback about the service. People were supported to plan for important life changes, we found important decisions people had made about their care and treatment at the end of their lives was included in the records available to staff.
The provider had made improvements to ensure there was effective management oversight of the service. Regular audits were carried out to monitor all aspects of service delivery, and these were reviewed and analysed by the registered manager and the provider. Findings from the audits were used to drive service improvement and were shared with the wider staff team.
People's experience of this service
The majority of people spoke positively about the service they received. People and their relatives told us staff were competent and well trained and they mostly received their visits on time and staff always stayed for the correct duration. We received mixed feedback from people about how staff used personal protective equipment (PPE). Some people told us staff did not always change their gloves appropriately and sometimes wore the same pair while providing personal care and then preparing food and drinks. We informed the provider so they could address this. People told us how staff understood their individual needs and provided care in line with their preferences. People and their relatives provided us with positive examples of how the provider had worked with other services to meet people’s needs. For example, the provider had ensured people were assessed and provided with equipment to aid their mobility.