The Retreat York

Well Led

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

Good: This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Staff knew and understood the provider’s vision and values and how they were applied to the work of their team. The visions and values of the service were displayed around the service.

Governance policies were in date and provided comprehensive guidance for staff. There was a clear framework of what must be discussed at team meetings to ensure that essential information, was shared and discussed. The service had policies to guide staff in the day-to-day operation of the service.