The Retreat York

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Staff were polite, respectful, supportive and responsive when caring for clients. Staff understood and respected the individual needs of each client. Staff gave clients and their relatives help, emotional support and advice when they needed it, this included over the phone or email exchanges between appointments if required.

Staff involved clients and relatives where appropriate in their care planning. All relatives we spoke to were involved in their loved one’s care and treatment where required. This was also clearly documented in care plans. Staff made sure clients understood their care and treatment.

We saw staff interacting with clients contacting the service, be that for a routine matter or in crisis. We saw staff make urgent appointments for clients to see the service psychiatrists or other session workers as required without the need to consult the staff members first.