The Retreat York

This means we looked for evidence that the service met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

Good: This meant people’s needs were met through good organisation and delivery.

We saw evidence in care records that decisions around care and treatment were made in collaboration with the client and their carers where appropriate. We saw evidence of discharge planning and that clients were supported to move on with the next steps of their journey.

Staff identified if a client had difficulty with translating speech or other communication problems and knew how to access support if appropriate. 

There was a policy in place for clients who did not attend appointments, and the service would offer more appointments before considering discharge.