New Beginnings North East Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.

This service scored 100 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people’s independence, choice and control over their own care. One person was supported to manage a health condition independently and effectively using technology linked to their own mobile phone. They informed staff of any changes and were supported to take the appropriate action.

People were encouraged to set ‘My Future Hopes and Dreams’ objectives to build independence. Care plans outlined the path to achieve each goal and were monitored to allow staff to support the person to succeed.

People had access to activities and the local community to promote and support their independence, health and wellbeing. A relative told us, “We are really happy with New Beginnings — the staff and provider are brilliant. It is so lovely to see your relative being part of a community rather than an institution. They’ve got lovely neighbours, and it feels like family.”

The registered manager told us proudly that the service was judged Newcastle City Council’s “Best Community Allotment Plot 2023.” It was in recognition of their work supporting people to access and engage in diverse outdoor activities from arts and crafts to growing prize leeks in their allotment.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.