Youthify Aesthetics

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Requires Improvement. The service was in breach of legal regulation in relation to safe care and treatment and good governance.

This service scored 57 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The leader had a clear vision and positive outlook and told us their mission was to deliver safe, ethical, evidence-based aesthetic care that prioritises patient wellbeing; informed choice and clinical excellence. However, a clear strategy to achieve these outcomes was not in place.

The provider was aware of new and evolving treatments which may in the future be under the scope of regulation by CQC.

The provider understood the context in which they delivered care, treatment and support.

In the main they demonstrated the skills, knowledge, experience to lead an effective service and did so with openness and honesty.

They understood national and local changes and challenges, including changes within the regulation of different aspects of medical aesthetic sector.

The service is a single-handed practitioner and do not directly employ staff, therefore this quality statement is not relevant.

The service is a single-handed practitioner and do not directly employ staff, therefore this quality statement is not relevant for this provider.

Although we noted some governance processes were established and used to good effect, including employment of a quality control consultant, significant gaps were noted in relation to governance and management.

The standard of records made about patient care was inconsistent because information did not always include the reason for care and treatment; the outcome for the patient. The provider did not have standard forms to enable quality assurance. The provider lacked systems and processes to identify, embed and act on learning following incidents. The provider did not make sufficient changes to ensure any future events was responded to appropriately.

Many policies and procedure lacked detail and were non-specific to the service.

The provider needed to strengthen their understanding of risk assessments as a governance tool.

The provider managed patient confidentiality and information security well.

Youthify Aesthetics is a private aesthetic clinic, and this quality statement is not relevant for the clinic, however, the provider had good contact with the local pharmacists in respect of timely access to emergency medicines when required.

They used these networks to identify new or innovative ideas that can lead to better outcomes for people.

Youthify Aesthetics is a private aesthetic clinic and the provider stated they engaged with local sector specialist peers to, share learning and experiences. We were informed they used networks to identify new or innovative ideas that could lead to better outcomes for people.

The service, however, did not always focus on continuous learning, and they did not seek the opinions of their patients about how to improve the service because they did not conduct patient surveys requesting comments about what worked well and potential improvements.