Youthify Aesthetics

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them with advice and support.

Staff reviewed people’s care and worked with other services when appropriate to achieve better outcomes.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider generally made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Templates were used when conducting assessments to support the review of people’s wider health and wellbeing. However, we noted it was not always possible to identify why the patient was receiving certain treatments. Continuation sheets also needed to be reviewed to ensure these prompted the same regular follow-up checks, for example blood-pressure; as those on the front.

The provider understood the individual and cultural needs of people and adjustments needed would be discussed on an individual basis.

The provider assessed and monitored patients’ comfort during treatments to ensure patients were comfortable and pain control (where appropriate) was effective.

Patients were given verbal advice about possible expected and unexpected side-effects following treatment. For example, following some treatments side effects could include potential localised pain, potential temporary numbness and residual swelling.

The provider was aware of body dysmorphia and patients potentially presenting with this condition. Body dysmorphic disorder is a mental disorder characterised by the obsessive idea that some aspect of the person's body or appearance is severely flawed and therefore warrants exceptional measures to hide or fix it on a daily basis.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. Systems were in place to ensure staff were up to date with evidence-based practice.

Clinical records we saw demonstrated care was provided in line with current guidance.

The provider worked closely with the nurse prescriber, and it was clear that they had an effective working relationship which helped provide an effective service to patients.

Youthify Aesthetics is a paper-based service which meant there was a potential delay for sharing information. However, the nurse prescriber confirmed they were able to get the information required by phone or visiting the location.

Systems were in place to promote continuity of care, including where clinical tasks were delegated to other services.

The clinic supported patients to manage their health and wellbeing to maximise their independence, choice and control.

The provider spoke of how they supported patients to feel better and live healthier lives and, where possible, reduce their future needs for care and support.

Online patient feedback we reviewed included positive outcomes about treatment they had received.

The provider routinely offered a follow-up appointment for certain surgical treatments to ensure that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. We noted the provider was active in following up with the medicines manufacturer if a pattern emerged of procedures not having the expected outcomes.

All consultations for treatment were face-to-face appointments. The provider advised patients to attend their GP if they had significant concerns following a procedure.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Attendance at the clinic was initiated by patients. Those who expressed an interest in taking up treatment were given information about the range of treatments available to reach a decision on whether to progress.

We saw the clinic monitored the process for obtaining consent appropriately. Staff understood the requirements of legislation and guidance when considering consent and decision making. The service asked patients to sign consent forms to indicate they understood the treatment fees and any risks involved.

With the exception of patients being prescribed slimming medication, patients were not always asked for consent to share details of their consultation with their NHS GP.