Youthify Aesthetics

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Plans reflected physical, mental, emotional, and social needs of patients including those related to protected characteristics under the Equality Act. Our review of records showed patients were supported to understand their condition and were involved in planning for their care needs.

The provider spoke clearly about building relationships with patients and delivering bespoke individual treatment plans.

The provider understood the potential needs of people who chose to access the clinic, and would signpost people if they were unable to provide treatment or felt that individuals required a more specialised service.

The service did not always supply appropriate, accurate and up-to-date information in formats that were tailored to individual needs, as most information was only provided verbally.

Information regarding the fees for services was on the Youthify Aesthetics website and discussed with patients at the time of booking to ensure they were aware of the full cost of any treatment or procedure.

Processes were in place for dealing with information met best practice standards in respect of General Data Protection Regulation (GDPR).

The service dealt with specific communication needs on an individual basis.

The service made it easy for people to share feedback and ideas, by providing a link to a patient feedback QR code.

They involved people in decisions about their care and treatment.

Patient satisfaction was positive on the social media webpages. The complaints log indicated concerns were responded to however, evidence of learning was inconsistent.

The service made sure that people could access the care, support and treatment they needed when they needed it.

Patients were able to access care and treatment from the service within an appropriate timescale for their needs. All appointments for treatments regulated by CQC were pre-booked.

The treatment room was on the ground floor and the building was accessed through a level door to the entrance.

Youthify Aesthetics is a private self-funding aesthetic clinic. The provider actively listened to information and identified people who may need additional support to use the service.

Before providing treatment, patients attended for a face-to-face consultation, where the clinician discussed with them the risks and benefits of any treatment and answered any questions. Staff also discussed realistic outcomes and costs, which was also available on the clinic’s website.

Although standardised consent forms were completed, due to a lack of written details within patients records it was difficult to confirm whether treatment and targets were personalised and jointly agreed between the clinician and the patient. The provider assured us that detailed discussions took place to ensure patients were able to give informed consent ahead of any procedures.

Youthify Aesthetics is a private aesthetic clinic and this quality statement is not usually relevant for this type of service.