The Care Quality Commission
  • Hospital
  • Independent hospital

Window To The Womb

Overall: Good read more about inspection ratings

287A Brampton Road, Bexleyheath, Kent, DA7 4SZ (020) 8298 9190

Provided and run by:
Cocoro Group Ltd

All Inspections

During an assessment of Diagnostic imaging

Date of assessment: 11 February 2026.

This was a planned assessment of a diagnostic imaging service. This assessment was conducted because of the aged rating.

During our inspection, we visited the reception area, the scanning room, and other rooms used within the business. We spoke with 5 members of staff, including the CQC registered manager and area manager. We also observed 5 scanning appointments and reviewed the policies, procedures, staff and women's records.

The service remains rated as good overall. People received safe and effective care, with systems in place to manage risk and promote learning. There were enough staff to ensure people’s safety and needs were met through good organisation and delivery. Women were supported and treated with dignity and respect. The service was well-led, with a good culture of improvement and person-centred care. We found breaches of regulations during this assessment in relation to safe environment and risk assessments.

During an assessment of the hospital overall

The date of assessment: 11 February 2026.

Window To The Womb - Bexleyheath is managed by Cocoro Group Limited and operates under a franchise agreement with Window to The Womb (Franchise) Limited. The service provides diagnostic obstetric ultrasound services to self-funding pregnant women from six weeks to full term across Bexleyheath, Dartford, Welling, Southeast London and surrounding areas. All scans carried out include wellbeing as the primary purpose; these include early scans from 6 to 8 weeks, reassurance scans, gender scans from 16 weeks, growth scans from 16 weeks and baby bonding scans from 27 weeks. The service also provides keepsake scans and uses two-dimensional (2D), three-dimensional (3D) and four-dimensional (4D) imaging. There were 7 members of staff employed by the service; this included a registered manager, area manager, clinic manager, sonographer and 4 scan assistants.

The clinic has a reception and waiting area, a scan room, a staff kitchen and a restroom.

The service provides diagnostic imaging for adults and young people over the age of 16. It is registered to provide the regulated activity of diagnostic and screening procedures.

We refer to women in this report, but we recognise that some transgender men, non-binary people and people with variations in sex characteristics (VSC) or who are intersex may also use services and experience some of the same issues.

31 May 2019

During a routine inspection

Window to the Womb - Bexleyheath is managed by Cocoro Group Limited. The clinic operates under a franchise agreement with Window to the Womb (Franchise) Limited. The service provides diagnostic obstetric ultrasound services for pregnant women from six weeks to full term. The service consist of a reception/waiting area, a scan room, staff kitchen and a rest room.

We inspected this service using our comprehensive inspection methodology. We carried out a short-notice announced visit on 31 May 2019. We gave staff one working days’ notice that we were coming to inspect to ensure availability of relevant staff.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

We rated the service as Good overall.

  • There were effective systems to protect people from harm. Staff had training on how to recognise and report abuse and they knew how to apply it.

  • Staff kept detailed records of patients’ care and treatment. Records were clear, up-to-date and stored securely.

  • Staff provided evidence based care and treatment in line with national guidelines and local policies. There was a program of local audits to improve patient care.

  • The service made sure staff were competent for their roles. Managers appraised staff’s work performance. There was effective multidisciplinary working between staff within the clinic and across the franchise.

  • Feedback from women and their families about the service was positive. Staff respected the confidentiality, dignity and privacy of women.

  • Services were developed to meet the needs of women and their families. Women could access the service when they needed it.

  • The service treated concerns and complaints seriously, investigated them and learned lessons from the results, and shared these with all staff.

  • The service had a vision for what it wanted to achieve and plans to turn it into action. Managers promoted a positive culture that supported and valued staff.

    However;

  • We were not assured staff recognised incidents and reported them appropriately.

Nigel Acheson

Deputy Chief Inspector of Hospitals (London and South)