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Practice Plus Group Hospital, Southampton Outstanding

The provider of this service changed - see old profile

Reports


Inspection carried out on 13 September 2018

During a routine inspection

Southampton Treatment Centre is operated by Care UK. The hospital has 19 beds. Facilities include a day ward, five operating theatres, pre-admission area and theatre sterile supplies unit and two endoscopy suites, one gynaecology suite, a physiotherapy gym room and outpatient facilities.

The hospital provides surgery and outpatients services. There were no services provided to persons under the age of sixteen. Day case and inpatient surgery specialities included major and minor orthopaedics, ears nose and throat, and general surgery. We inspected surgery and outpatient services.

We inspected this service using our comprehensive inspection methodology.

Our rating of this service improved. We rated it as outstanding overall.

  • Feedback from people who used the service was continually positive about the way staff treated people. People told us that staff went an extra mile and their care and support exceeded their expectations. They told us that staff had been kind and had treated them with compassion and care.
  • Patients felt really cared for and that they mattered. Patients told us they felt involved in the decisions about their care, and relatives told us they were kept informed and updated.
  • Patients were contacted by telephone three days prior to their admission date to check the patient understood their admission details and to check they were not suffering any illness. This helped identify any potential cancellation of operation allowing the service to offer that appointment to another patient.
  • The service had exceptional leaders at every level, who cared for their staff and did not expect them to do anything they themselves were not prepared to do. There was a learning culture where staff were encouraged to be honest, open and transparent.