Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People told us that staff communicated with them in a way they could understand. Their comments included, “The staff are very good at communicating with me. They’re helpful, patient and always make sure I’m comfortable with what’s happening” and “On the whole, yes [staff] listen, and they know how to help without taking over.” Although people’s care records did not always include detailed information about the support required with communication, staff were aware of people’s individual communication needs. In response, the management team took action to address this gap.

Policies and procedures were in place to ensure that both people and staff were treated fairly by the service.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.