Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

We checked whether the service was working within the principles of the Mental Capacity Act 2005 (MCA). Staff sought people's consent and supported them in the decision-making process. Family members’ comments included, “Yes, [staff] always ask what works for [my relative] and we talk it through. They don’t just assume.” A staff member told us, “If clients don’t have the mental capacity to decide, they get help. Everyone is deemed to have the capacity if this is not proven otherwise. Even if they make the wrong choices.”

Records showed that mental capacity assessments were completed by the service to support people in the decision-making process. However, some of these assessments needed to be more decision-specific to ensure people’s capacity was accurately assessed. The management team told us this would be addressed immediately.