Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 85 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respectedtheir privacy and dignity. Staff treated colleagues from other organisations with kindness andrespect.

Feedback received about the staff team was consistently positive, highlighting their caring and compassionate nature. People’s comments included, “The staff are very good, they’re always willing to help and are very respectful and so polite always” and “It’s a very good, well-run affair.” Famy members told us, “[Staff] are always very respectful of [my relative] and never make assumptions about her. They take the time to understand what matters to her and that really counts”and “We couldn’t ask for better care, it’s a very well-run service and we’re more than happy.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider consistently respected people’s choices and decisions, using them as the starting point for the support provided. People’s comments included, “I make the decisions, and we talk things through, so my preferences are always respected” and “I’m able to choose exactly how I want to be cared for, which is important to me.”

The provider embraced people’s individuality and valued their mental health as much as their physical well-being. People’s interests and passions were actively encouraged, which in some cases created excitement and gave them meaningful activities to look forward to. The provider went above and beyond to support one person in having regular visits to a place of personal significance, which had previously been inaccessible due to their health condition. This experience was invaluable for the person, as it enabled them to reconnect with past memories and enhance their sensory experiences.

The management team told us there were no limits to the effort they were prepared to make to enhance people’s lifestyles and experiences. They stated that everything is possible and can be achieved with good planning and care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider always cared about and promoted the wellbeing of their staff, and was exceptional at supporting and enabling staff to deliver person-centred care.

To reinforce the core values upheld by the provider, the management team actively sought opportunities to strengthen staff morale and show appreciation. Based on consistently sought staff feedback, they implemented initiatives to promote recognition and inclusion.

One example was the introduction of the Going the Extra Mile (GEM) scheme, which encouraged staff to nominate colleagues for outstanding work. Staff who were recognised received a GEM award, certificate, and a gift voucher as a token of appreciation.

The provider also organised events to promote inclusion, such as inviting people who use the service, staff, and their families to a picnic linked to Dementia Awareness. In addition, the service hosted a Basic Life Support training session for staff members’ children, which was interactive, enjoyable, and helped them learn essential first aid skills.

These initiatives helped the provider build stronger relationships, ensure staff felt valued, and maintain motivation to consistently deliver high standards of care.