Archived: Hanover Supported Living

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

We assessed a limited number of quality statements in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People’s ethnicity, religion and cultural preferences were identified in their care plans and staff supported people to celebrate events which were important to them. The registered managers confirmed staff completed training on equality, diversity and human rights. Staff supported people to maintain links with their religious community and helped with visits to churches and mosques. Staff explained how they ensured people were treated equally and with respect. Staff told us they ensured, during group meals, the food provided met everyone’s religious and cultural requirements. If a person wanted to visit their place of worship with a staff member, they would be supported by a staff member with the same religious beliefs. A monthly dignity audit was completed by senior staff. The audit monitored staff completion of training on dignity and respect, people were involved in their care plan reviews and regular spot checks were carried out on the care provided to ensure staff were supporting people’s wishes and rights.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.