Archived: Hanover Supported Living

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People confirmed they had been involved in the assessment of their care needs and how they wanted their support provided. They were also involved with the reviews of their care plans and risk assessments. The registered managers explained people’s support needs were identified through a transition process. This included reviewing information provided by health and social care professionals, feedback from the person and their family with visits to the accommodation and meeting staff who would be supporting them. Staff demonstrated a good understanding of people’s support needs and how the person wanted their care provided, their likes and dislikes. A healthcare professional told us, “Once referred to Hanover Supported Living, the staff are pro-active in the assessment process, medication reviews and any other necessary follow up for our patients/their residents.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People confirmed staff supported them to make decisions about their day to day lives. The provider had a procedure to identify if a person was able to make decision about their care. Mental capacity assessments were completed by staff to identify if the person had the capacity to make informed decisions about their care. Best interest decisions were completed where a person could not make decisions about aspects of their care.

People’s care plans provided staff with guidance in relation to how to support the person with decision making. The care plans identified what type of decision the person could make such as everyday choices about food and clothes or more complex decisions and how to support them. Staff confirmed they had completed training on how to help people to make decisions. Staff demonstrated they had a good understanding of the importance of supporting people with decision making. A staff member told us, “We check to see if people have capacity or not and we don’t assume [otherwise]. Decisions are made in people’s best interest. People are supported to make choices good or bad. We give the person room to make mistakes and are there to support them.”