Archived: Hanover Supported Living

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choiceand control over their own care, treatment and wellbeing. People said the staff encouraged them to be as independent as possible and they enjoyed the activities. People’s care plans identified when they needed support from a staff member or if they were able to undertake activities of daily life on their own, asking for support when needed. The registered managers told us people were supported to make choices about activities they enjoyed and completed a personal activity planner. This was done through meetings with key workers, house meetings and by using pictures cards to support people who were unable to verbalise their wishes. People were supported with their individual activities including doing their regular shopping, going for walks attending he gym and visiting family and friends. Group activities were supported locally such as football matches, barbeques and house events. Days out were also organised such as visiting the zoo and the seaside. These brought people from their various locations together to reduce the risk of isolation. Staff explained people were given the choice to attend these activities or not and alternative activities were provided to meet the person’s preferences. We saw people were involved with a music session and other person showed us the plants they had chosen and purchased for the garden. A healthcare professional commented, “They offer a good range of activities in-house and support for community engagement e.g. local gym membership or other local activities. The staff have put together a newsletter to share details of seasonal activities, arts and crafts, trips and service user achievements, like a resident’s talent show (which I attended), last year.” People were also supported to undertaken tasks around their home including helping with the washing and we saw staff supporting a person to cook their meal. Each person had their own locked cupboard for food they had chosen and purchased. People were supported to personalise their bedrooms.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.