Sunrise Healthcare Ltd

Sunrise Healthcare Ltd is a domiciliary care agency supporting people with their personal care needs who live in their own homes. At the time of the inspection the service was supporting 35 people living in the Diss area of Norfolk.

People’s experience of using this service:

At this inspection we found the provider was required to undertake further work to ensure risk assessments were completed with the most up to date information. We also found the system of quality audit required further thought to best meet the needs of the service. We provided further guidance to ensure the service meets the requirements of the regulations in relation to the safe management of medicines.

There were not any formally recorded complaints at the time of the inspection but we were made aware of two which should have been investigated under the complaints procedure. We saw a high number of cards and records of complimentary feedback given to the staff and the service from people they had supported.

The service was praised by most people we spoke with and people told us their needs were met by regular caring staff. People told us they felt involved with their care and could change their care requirements at the last minute. This gave them the flexibility to attend social events when invited.

The provider had set up a weekly coffee morning which had developed into an event attended by many of the people they supported. Guest acts and entertainers were arranged and people had the opportunity to be involved in arts and crafts. People met up and made friends to enjoy speciality coffees, chocolate drinks and homemade cakes. Everybody we spoke with about the coffee mornings told us they looked forward to them and they were a big part of their week.

Rating at last inspection:

At the last inspection we rated the key question of safe as ‘Requires Improvement’ and all other key questions as ‘Good’ and found the service good overall. We had concerns at the last inspection about the safe recruitment of staff but found these concerns had been addressed at this inspection. The last report was published 6 July 2016.

Why we inspected:

This inspection took place as part of our planned programme of inspections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Sunrise Healthcare Ltd is a service that provides personal care to people in their own homes. At the time of the inspection, 42 people were receiving care from the service.

There was a registered manager working at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The registered manager was also a director of the provider.

People received care from staff who were kind and caring and who treated people with dignity and respect. There were enough well trained staff to provide people with the care and support they required. However, improvements are required to the provider’s recruitment process. This is so they can satisfy themselves that staff applying to work for the service are appropriate to do so.

People received care that was based on their individual needs and preferences and they were consulted about the care they required and supported to make decisions about its delivery. People knew how to complain and any complaints were investigated and responded to.

People were protected from the risk of abuse and risks to their safety had been assessed and actions taken to reduce these risks from occurring. People received their medicines when they needed them.

Staff asked people for their consent before providing them with care. The staff acted within the requirements of the Mental Capacity Act 2005 when providing care to people who were unable to consent to it themselves.

Good leadership was demonstrated. The staff were happy working for the provider and felt supported in their role. Their morale was good and they understood their individual roles and responsibilities. The provider had promoted an open culture where both staff and people using the service could raise concerns without any hesitation.

The systems in place to monitor the quality of service being provided had been improved following some concerns that had been raised. We found these systems to be effective. Action had been taken in a timely way to protect people from the risk of harm or receiving poor quality care.