Last updated 5 July 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 26 May 2016 and was announced. The provider was given 48 hours’ notice before we visited the office because the service provides care to people within their own homes. The provider and staff operated from a central office and we needed to be sure that they would be on the premises so we could speak with them during the inspection.

The inspection was conducted by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The inspector visited the office and the expert by experience telephoned people to gain their views on the care they had received.

Before the inspection, we requested that the provider complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was received from the provider. We also reviewed other information that we held about the service. Providers are required to notify the Care Quality Commission about events and incidents that occur including injuries to people receiving care and safeguarding matters. We reviewed the notifications the provider had sent us. We had requested feedback before the inspection from the local authority quality assurance team.

During the inspection, we spoke with six people who used the service and three relatives of people who received care from Sunrise Healthcare Ltd. We also spoke with four care staff and the registered manager who was also a director of the provider.

The records we looked at included four people’s care records and other information relating to their care and four staff recruitment and training records. We also looked at records relating to how the quality of the service was monitored.