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Sunrise Healthcare Ltd Requires improvement

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 1 May 2019

About the service:

Sunrise Healthcare Ltd is a domiciliary care agency supporting people with their personal care needs who live in their own homes. At the time of the inspection the service was supporting 35 people living in the Diss area of Norfolk.

People’s experience of using this service:

At this inspection we found the provider was required to undertake further work to ensure risk assessments were completed with the most up to date information. We also found the system of quality audit required further thought to best meet the needs of the service. We provided further guidance to ensure the service meets the requirements of the regulations in relation to the safe management of medicines.

There were not any formally recorded complaints at the time of the inspection but we were made aware of two which should have been investigated under the complaints procedure. We saw a high number of cards and records of complimentary feedback given to the staff and the service from people they had supported.

The service was praised by most people we spoke with and people told us their needs were met by regular caring staff. People told us they felt involved with their care and could change their care requirements at the last minute. This gave them the flexibility to attend social events when invited.

The provider had set up a weekly coffee morning which had developed into an event attended by many of the people they supported. Guest acts and entertainers were arranged and people had the opportunity to be involved in arts and crafts. People met up and made friends to enjoy speciality coffees, chocolate drinks and homemade cakes. Everybody we spoke with about the coffee mornings told us they looked forward to them and they were a big part of their week.

Rating at last inspection:

At the last inspection we rated the key question of safe as ‘Requires Improvement’ and all other key questions as ‘Good’ and found the service good overall. We had concerns at the last inspection about the safe recruitment of staff but found these concerns had been addressed at this inspection. The last report was published 6 July 2016.

Why we inspected:

This inspection took place as part of our planned programme of inspections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 1 May 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Good

Updated 1 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 1 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 1 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 1 May 2019

The service was not always well-led

Details are in our Well-Led findings below.