Collingwood Ear Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider described the values of the service as caring, holistic, professional, and patient centred. The provider used their previous experience in district nursing to provide a person-centred approach, considering the client’s whole wellbeing. Feedback from people was positive.

Collingwood Ear Care is an independent health service. They are a private ear treatment clinic, run and staffed by a single individual. This quality statement is not relevant for this service.

Collingwood Ear Care is an independent health service. They are a private ear treatment clinic, run and staffed by a single individual. This quality statement is not relevant for this service.

Collingwood Ear Care is an independent health service. They are a private ear treatment clinic, run and staffed by a single individual. This quality statement is not relevant for this service.

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The provider reviewed policies and procedures regularly, and these were kept up to date with relevant information. Policies and information were stored appropriately for ease of access.

The provider took patient confidentiality and information security seriously.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They shared information and learning with other similar services and collaborated for improvement.

The service focused on continuous learning, innovation and improvement.

The provider worked with other similar services to drive improvement and share good practice. The provider attended regular training courses to improve skills.