Collingwood Ear Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that the provider involved people in decisions about their care and treatment and provided them advice and support.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Feedback from people using the service was positive. The provider used templates when conducting treatment to capture information related to people’s needs.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Systems were in place to ensure the provider was up to date with evidence-based guidance and legislation. Clinical records we saw demonstrated care was provided in line with current guidance. The provider demonstrated knowledge and understanding of contraindications and risks of the treatment.

The service worked well across teams and services to support people.

We saw examples of the provider corresponding with GPs, dementia care nurses, and safeguarding teams in order to provide safe care.

The service supported clients to manage their health and wellbeing to maximise their independence, choice and control. The service supported client to live healthier lives and where possible, reduce their future needs for care and support.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Feedback from people was good.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider understood and applied legislation relating to consent. Consent was clearly recorded and any risks of the treatment were explained to the client. Feedback from family members of clients described good care for their relatives with dementia.