Parkway

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last inspection we rated this key question good. At this inspection the rating has gone down to requires improvement. This meant the service management and governance systems were ineffective and failed to identify key risks relating to medicines management or take action to reduce or remove risks. Leaders and the culture supported the delivery of high-quality, person-centred care.

This service scored 68 (out of 100) for this area.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

This section was assessed using findings that are applicable to the whole Parkway site, which are included in the appropriate section of the surgery report.

This section was partly assessed using findings that are applicable to the whole Parkway site, which are included in the appropriate section of the surgery report.

The endoscopy service had a designated clinical lead for oversight as well as a full-time consultant gastroenterologist who led the day-to-day service delivery at Parkway. Leaders were focused on providing clinical quality and positive experiences in the service and were inclusive in their approach. All consultants working in the service had relevant current experience in the specialism.

This section was assessed using findings that are applicable to the whole Parkway site, which are included in the appropriate section of the surgery report.

This section was assessed using findings that are applicable to the whole Parkway site, which are included in the appropriate section of the surgery report.

This section was assessed using findings that are applicable to the whole Parkway site, which are included in the appropriate section of the surgery report.

The clinical lead and service coordinator for gastroenterology attended the provider’s weekly management team meetings and quarterly governance meetings to share and review information regarding incidents, complaints and safeguarding issues which may be relevant to the service. Results from audits and surveys were also reviewed in these meetings to identify any required actions.

This section was assessed using findings that are applicable to the whole Parkway site, which are included in the appropriate section of the surgery report.

This section was assessed using findings that are applicable to the whole Parkway site, which are included in the appropriate section of the surgery report.