Parkway

Ratings - Surgery

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

We commenced a responsive inspection of surgery at Parkway from 2-3 June 2025, following recent concerns identified in contact cases and statutory notifications we received about the service. We assessed 33 quality statements across safe, effective, caring, responsive, and well led. We have combined the score for these areas to give the overall inspection rating for surgery at Parkway.

The service has a clinic room for appointments and a day case area providing facilities for surgical consultations and minor surgery, such as the excision of lesions and cysts under local anaesthetic. Between March 2025 and April 2025, the service had seen a total of 1940 patients.

During the inspection, we spoke with staff, leaders, people who use the service and service partners. We looked at care records, policies and other documents relating to the service.

We rated the service as requires improvement. The service did not have systems for the safe management of medicines. Governance systems and audits were not effective in identifying or addressing areas for improvement. Leaders did not always understand the key risks to the service.

However, there were enough staff to ensure people’s needs were met and worked well together as a team. The service ensured that people experienced positive outcomes following surgery. Leaders promoted a positive work culture.

People's experience of this service

Feedback from people who used the service was positive about the care they experienced. People told us there were enough staff available and premises appeared to be clean and well-maintained.

People told us staff were friendly and approachable, and they felt they were treated with respect. People felt their privacy was maintained, and their care was individualised to them to meet their needs and preferences. They said they received appointments quickly and that their treatment was explained to them, and that they had enough information to understand their plan of care.