Parkway

Ratings - Medical care (Including older people's care)

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

We commenced a responsive inspection of medical care at Parkway from 2-3 June 2025, which took place because of concerns people had raised about the service. We assessed 33 quality statements across safe, effective, caring, responsive, and well-led. We have combined the score for these areas to give the overall inspection rating for medical care at Parkway.

The service provides consultant-led community endoscopy clinics in a designated endoscopy suite at the location. The service receives GP referrals for investigation of conditions such as benign polyps, gastritis, and inflammatory bowel disease. Available endoscopy procedures included colonoscopy, flexible sigmoidoscopy, gastroscopy and trans-nasal endoscopy. Between March 2024 and April 2025, a total of 4660 people had been seen in the service. Registered nurses and healthcare assistants work alongside consultants to support overall service delivery.

At our last inspection we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

Arrangements for the safe management of medicines were not in place and staff had not completed medicines management training at the time of our inspection. Staff did not always follow service policy for sedation or complete care records accurately and oxygen cylinders were not safely stored on the premises.

However, the service had a focus on providing care that was responsive and met accreditation standards. The service ensured that waiting times for appointments were low.

Findings that relate to the overall service and are not specific to medical care are reported in the surgery section, where indicated.

People's experience of this service

During the inspection we spoke to service users and their families who all provided positive feedback about the service and staff. Staff spoke with service users in kind and compassionate manner. Staff were professional and sensitive in their communications about the service, reflecting their awareness of individuals’ needs.