Rest Assured Homecare Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to overcome any difficulties they might encounter to make sure they experienced equality in care. Staff made reasonable adjustments to adapt the care they provided to meet people’s individual needs. They developed and maintained strong links with other health and social care professionals so they could access support and advice on how to minimise potential obstacles people faced due to their disability.

People and relatives told us the provider focused on positive experiences and outcomes for individuals. Staff worked with people to identify barriers people experienced and introduced personalised ways of overcoming them in the care and support they provided. For example, the registered manager provided additional support to one person so they could attend a local community activity to reduce the risk of them becoming isolated.

Care plans were person-centered and tailored to people's individual needs and wishes. The provider assessed what format people preferred records in and adapted this according to their needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.