Rest Assured Homecare Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured a holistic approach to assessing people’s needs. The provider had a clear and up to date Admissions Policy which demonstrated their commitment to working closely with people and their representatives. Preadmission assessments showed people were involved in this process and staff sought advice from other health professionals involved in people’s care.

People’s needs were met by staff who had individualised training. The provider sourced bespoke training to meet the individual and changing needs of people using the service. Staff demonstrated a good understanding of how to translate their training into personalised and effective care. One person told us, “All of the carers are well trained and experienced, offering effective care and going the extra mile.”

People were empowered and encouraged to share their views, future goals and aspirations. Care records were written in a way people could understand and were available to people. People and those involved in their care took part in care assessments and reviews. People’s views and opinions were respected, listened to and implemented as part of support they received. One person told us, “I have a care plan which has been reviewed lately with me.” A relative told us, “Their care plan specifies their care needs which are reviewed. I was fully involved in the process.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People were empowered to make decisions about their care. The registered manager spoke passionately about the importance of people being at the centre of all decision making. We saw this ethos resonated across the staff team and influenced care delivery.

Processes were in place to ensure people's capacity was assessed. Care records contained information about people’s capacity and how that impacted upon the care provided. Communication needs and preferences were also assessed so staff could ensure people remained in control of making decisions about their own lives. People and relatives spoke positively about staff understanding people's needs and seeking consent, before providing care and support. One person said, “I have choices and my own decision making.”

Staff received training and demonstrated a good practical understanding of capacity and consent. They were able to describe what they would do where people refused care and support.