Rest Assured Homecare Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and relatives spoke very positively about the staff who provided their support. They told us staff were kind and caring and actively promoted their independence. One person told us, “The care they give comes from genuine love and compassion.” A relative said, " Staff are very kind and caring, reliable, respectful and kind. [My relative’s] choices are acknowledged and supported [and they are] encouraged to maintain some independence.” Another relative said, “They give choices…and help [my relative] to make decisions [so they] still have independence.”

The registered manager recognised the importance of putting people at the heart of decision making so they could maintain as much control over their lives as possible. This ethos was embraced by care staff and reflected in the care people received. Staff gave examples where they had actively supported people to retain independence and control over their lives such as participating in community activities and maintaining relationships with people who were important to them.

Care plans promoted people’s independence, choice and control. There was a strong emphasis on assessing what people could do for themselves and how staff could maintain and encourage people’s confidence in doing these tasks. Where support was required, personalised care plans were developed which detailed how each individual preferred their care to be delivered.

Care reviews were used as an opportunity for people to communicate their aspirations and life goals so plans could be developed for staff to assist people to achieve them. Staff gave multiple examples of how they promoted choice and independence in the day to day care they provided.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.