Bluebird Care (Uxbridge, Ickenham & Hayes)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

We assessed a limited number of quality statements in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People’s care plans identified their preferred language and if there were any cultural and religious preferences and if there was any impact on the care provided. The people we spoke with told us, at the time of the assessment, there were no cultural or religious needs that they required support with. The registered manager confirmed staff completed training in relation to human rights, equality and diversity. This was also discussed during supervision and team meetings. People’s preferences in relation to the gender of the staff member who provided their care was identified. A person said, “They are all lovely caring carers, and I have all female carers.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.