Bluebird Care (Uxbridge, Ickenham & Hayes)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and relatives explained that staff supported people to be as independent as possible with tasks of daily living. A relative told us, “They really encourage [family member] to be independent e.g. I hear “Would you like to wash your face” or “Can you do your clothes up yourself or if not, I can help you. They are very good at encouraging [family member].” People’s care plans included information for staff on which care tasks the person could do unaided and where they needed to provide support. Staff described how they supported people to maintain their independence. A staff member said, “Always asking [people] when doing things to see if they want to be involved, like at a visit where we go and make food together.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.