- Homecare service
Bluebird Care (Uxbridge, Ickenham & Hayes)
Assessment report published 22 September 2025
Contents
Ratings
Our view of the service
Date of assessment 6 August 2025
Bluebird Care (Hillingdon) is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 70 people were receiving support with personal care. The service provides support for both younger and older adults.
Medicines were managed safely and administered as prescribed. The provider had appropriate recruitment processes to enable them to identify suitable staff. Staff completed a range of training and had regular supervision and team meetings. Staff said they felt supported by the registered manager and senior staff. Risk assessment and management plans had been completed to give staff guidance on how to provide safe and appropriate care. The provider undertook assessments to ensure people could make informed decisions about their care. Following incident and complaint investigations any lessons learned to reduce risk were discussed with staff. The provider had a number of quality assurance and audit checks to monitor the care being provided.
People's experience of this service
People had their care provided by regular staff to support with consistency of the care they received. People and relatives told us they felt safe when they received support from staff members. People were supported by staff to maintain their independence when they received care. People were involved in the assessment of their care needs and the review of their care plans. A relative commented, “[The service] very well run and regarding any feedback, at the end of a visit [staff member] will sit and chat with us and discuss any potential issues like increasing times.”