Care Relief Team Limited (Carewatch Sheffield)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The provider ensured an assessment of people’s support needs took place prior to the commencement of care. People and their relatives were part of the assessment process to ensure plans were person-centred. Regular review took place to keep care plans up to date.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider worked closely with health and social care professionals; where professional advice was given, this was documented within people’s care plans and followed by staff. A professional told us, “Very rarely does anything do wrong. If incidents do occur the service responds promptly and arranges meetings with the person, relatives and professionals. They follow all necessary actions and keep everyone informed.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Professionals spoke highly of their experience of working with the provider and staff team. A professional told us, “[The provider’s] response is always timely and informative; all staff embrace the ethos of independent living.” Where professionals had given advice about how to support people safely, this information was embedded into people’s care plans.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Advice from health and social care professionals was embedded in people’s care plans and followed by staff. Records evidenced that where concerns were identified by staff, these were brought to the attention of professionals promptly where required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider undertook regular reviews of people’s care plans and responded proactively when people’s needs changed. Staff kept daily records of people’s care and support and escalated any identified concerns appropriately.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. We found the service was working within the principles of the MCA. The provider assessed people’s ability to consent to their care and treatment. Where people were supported by people to help them make decisions, this was clearly documented.