Care Relief Team Limited (Carewatch Sheffield)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us they were supported by a staff team who were kind and caring. People told us, “I have a lovely team of carers who come” and “The carers are good, they work hard and are kind.” Staff spoke positively about their roles and demonstrated commitment to person centred care. A staff member told us, “I love [the job]. I just like caring for people and knowing I am making a difference and helping them in their day-to-day life.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People and their relatives were involved in care planning to ensure care plans were personalised. People told us if they wanted to make changes to their care arrangements, they were able to arrange this easily.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were able to choose how they wished to be supported, and care plans contained information about people’s preferences. People and their relatives felt involved in care planning process. A relative told us, “When my relative moved in, someone from the office came and we talked about all the things we needed, there have been several reviews since, they always let me know when.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The provider worked proactively to address the needs of people as these changed. For example, during the assessment the provider became aware of potential concerns about the well-being of a person they supported. This information was shared quickly with the correct professionals to ensure the person remained safe.

The provider did not always promote the wellbeing of their staff. Feedback from staff about their experiences of working at the service were mixed. Whilst some staff told us they were happy in their roles and felt supported, this view was not consistently held among the staff team. Some staff told us they felt too busy on shift, they did not always feel they were able to take rest breaks at suitable times, and some felt they were not listened to by the leadership team. Staff shortages in some areas appeared to exacerbate feelings of pressure in some areas of the staff team. Staff told us, “We are expected to work short if someone calls in sick, with us picking up extra calls when were already have back-to-back calls” and “We definitely need more staff to cover; we are asked to work overtime a lot and it’s impossible when you have family commitments. It makes you feel guilty.” The provider had identified the areas where staff felt under pressure, they advised us they were aware some areas required additional staff and had recruited several care staff and additional supervisors who were due to commence employment. The manager was also undertaking work to arrange staff meetings to understand people’s concerns.