Favoured Health Care CIC

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People told us staff treated them with respect and met their individual needs and preferences. They gave examples where care workers had supported them with their medicines and meals according to their needs.

The importance of person centred care was reinforced to staff through staff meetings and feedback from people gathered through spot checks indicated that the care delivered was person centred.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People told us they received continuity of care from staff who were familiar with their individual care needs, preferences and daily routines.

The provider had a small work force which meant people were supported by care workers with whom they were familiar.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People and their relatives told us they were given copies of their care plans and contracts which they were able to agree to and change if necessary. One person said, “There is the care plan, I haven't looked at it, but they do always fill it in.”

Care plans were available in an easy read format which meant both people and care workers were given information they were able to understand easily.

The provider had a culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The provider had systems in place to record any incidents and accidents. These included recording these on the daily care notes.

The provider had systems in place to review any incidents that took place. The registered manager told us that care workers verbally informed the office of any incidents and also recorded these in the daily records which were reviewed periodically. The providers quality assurance checks included a review of any incidents and accidents that took place.

The registered managers used monthly staff meetings as an opportunity for learning for staff, providing feedback on any issues that needed addressing.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People could access the care, support and treatment they needed when they needed it. People received care and support from staff according to their individual assessed needs and wishes.

Staff understood people had a right to receive equal access to health and care support, regardless of any disabilities.

The provider had a culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The provider had systems in place to record any incidents and accidents. These included recording these on the daily care notes.

The provider had systems in place to review any incidents that took place. The registered manager told us that care workers verbally informed the office of any incidents and also recorded these in the daily records which were reviewed periodically. The providers quality assurance checks included a review of any incidents and accidents that took place.

The registered managers used monthly staff meetings as an opportunity for learning for staff, providing feedback on any issues that needed addressing.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

No one required end of life care at the time of the assessment; however, care records were in place for this if required.