- Homecare service
Favoured Health Care CIC
Assessment report published 1 October 2025
Contents
Ratings
Our view of the service
Date of assessment 08 September 2025.
Favoured Health Care CIC is a domiciliary care agency registered with the Care Quality Commission (CQC) to provide personal care and support to people living in their own homes.
At the time of this assessment 10 people were receiving a regulated activity from this provider. The CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We looked at all 5 key questions and 34 quality statements during this assessment. Based on the findings of this inaugural CQC assessment we have rated them good overall.
People were protected and kept safe from the risk of harm and abuse. The provider assessed risk in relation to people’s support needs, the environment and also infection control which helped to keep people as safe as possible. Staff understood these risks and took appropriate steps to manage them, supporting individuals to remain safe. Recruitment was carried out in a safe way and staff received ongoing training and support.
Appropriate assessments were completed before the provider began supporting people. Staff reviewed assessments, taking account of people’s communication, personal and health needs. Staff worked with health and social care professionals to support people in a joined up way. Care workers were aware of the importance of asking for peoples consent before supporting them.
People were treated with kindness and compassion and staff were careful to support people in a way that promoted their privacy and dignity. People’s individual needs were met by the provider and responded to people in a timely way. The provider supported staff wellbeing.
People had agreed to their care needs and had care plans in place to underpin this. People’s feedback was sought through a number of ways and people were confident the provider would listen to any feedback, including complaints and act on it. People received fair and equal care and treatment.
Leaders and staff had a shared vision and culture. Leaders were visible, knowledgeable and supportive. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The provider had established its quality assurance and governance checks to ensure they continued to provide a good service.
People's experience of this service
People told us they were happy with the support they received from the provider.
They said they were treated well by the care workers and told us they felt safe in the presence of care workers and received the appropriate level of support. One person said, “Personally I have no problems with them, they are polite and friendly, and I think we are very lucky to be in safe hands.” Another said, “She’s happy, she’d tell me if she wasn’t safe.”
They told us that care workers attended on time, “He arrives on time” “They turn up when they say they’ll turn up mostly, and they are on time most of the time” and “We seem to have a group of about 7 or 8 carers, two come at a time, so Mum does get to know them.”
People were treated with kindness, compassion and dignity and were treated as individuals. Comments included, “They're polite and kind, and they respect [her likes and dislikes]”, “I’m definitely happy with the lady in the mornings, she’s a Godsend, I couldn’t ask for anything better, she isn’t just doing a job, she actually cares”, “We always have [care worker] first thing, she’s wonderful”
They told us they would not hesitate to speak to staff or the registered manager if they were not happy with anything. They said, “I think they are a pretty good lot really.”