Favoured Health Care CIC

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed when they first began to use the service and thereafter, every month or as and when their needs changed. Care plans were up to date and reflected people’s current needs.

The provider completed an admissions form which included details of people’s diagnosis and their support needs. Risk assessments were also completed before the provider began supporting people.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were supported through good care planning and the registered manager ensured care plans reflected current people’s needs. For example, moving and handling risk assessments were completed to ensure people’s mobility support needs could be met and a health assessment tool in relation to their health needs.

The provider worked well across teams and services to support people.

Managers and staff told us they worked closely with various external health and social care bodies and professionals, including commissioners.

Care plans contained evidence of collaborative working with health and social care partners including sharing of information before people began to use the service and liaising with the provider when complaints had been raised.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People using the service told us they had access to health care professionals as required such as GP services. A care worker said, “We have contacted the GP when she was feeling poorly.”

There were processes in place to ensure people's health care needs were met. For example, people’s medical conditions were recorded and the provider carried out assessments which included assessing their mental health, depression, mood, anxiety and memory to ensure their needs could be managed.

The provider had a culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The provider had systems in place to record any incidents and accidents. These included recording these on the daily care notes.

The provider had systems in place to review any incidents that took place. The registered manager told us that care workers verbally informed the office of any incidents and also recorded these in the daily records which were reviewed periodically. The providers quality assurance checks included a review of any incidents and accidents that took place.

The registered managers used monthly staff meetings as an opportunity for learning for staff, providing feedback on any issues that needed addressing.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People using the service told us that care workers respected their wishes and supported them according to their needs. They said their consent was sought when delivering care, one person said, “Yes, she explains everything to me.” Another said, “It is difficult trying to explain things to her, but I think they do their best.”

Care records included care plans which were completed with the agreement of people.

Care workers were aware of the importance of seeking consent before supporting people. One care worker said, “I respect their wishes. I ask them before I do anything.”