Amazing Hands Care LTD

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. Managers and staff had shared values regarding quality care and supporting people’s preferences. Staff recruitment included assessment of their values, experience and commitment to delivering compassionate care.

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. Staff had confidence in the leadership team and told us they felt supported by the registered manager. Managers ensured qualified nursing staff had access to training clinical supervision from a suitably qualified professional to ensure their skills and continued professional development stayed up to date.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Staff were guided by clear policies and training to understand how to speak up if required. People had access to information about how to raise concerns about their care should they need to, both within the organisation and to external agencies.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. The registered manager ensured the service was a fair and inclusive workplace. Staff told us they were happy at the service and felt supported. No concerns regarding equality, diversity or inclusion were raised during the assessment.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. Regular audits and reviews were undertaken by the registered manager. Clear processes and policies were in place to support this work. Staff competency was reviewed regularly through spot checks of care, staff supervision and feedback from people.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. Records evidence the service had built relationships with local health and social care services and liaised with these services when required.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. Clear processes, policies and training were in place to support staff and managers learning from accidents, incidents and complaints. The registered manager demonstrated a commitment to continual service improvement.