Amazing Hands Care LTD

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans contained detailed information about people’s needs and their preferences. People confirmed they were involved in their care planning and plans were reviewed and updated on a regular basis to ensure they remained up to date.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider worked closely with people and professionals where needed to ensure care was delivered in line with the persons preferences and professional recommendation.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff at the service reported working well together as a team. Staff told us they felt supported by managers. Staff and managers understood the importance of working with health and social care professionals as required.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Managers and staff understood the importance of supporting people to access healthcare services where needed. Details of relevant professionals were recorded, for example GP and pharmacy contact details.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The registered manager undertook regular monitoring of people’s care. This included regularly asking people for feedback about their care and support, updating care plans and spot checks of care.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the importance of obtaining consent before delivering care and had received up to date training around the Mental Capacity Act (MCA, 2005). A member of staff told us, “We don’t force people to do things, people have to make their own choices, I can’t choose for them.”