The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Highcliffe View - Westgate Also known as mydentist

1 Highcliffe View, Westgate, Guisborough, North Yorkshire, TS14 6AY (01287) 632699

Provided and run by:
Whitecross Dental Care Limited

All Inspections

During an assessment under our new approach

We carried out this announced off-site inspection on 21 November 2025.

Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, policies, staff records, and other relevant documents. We gather feedback from patients, staff, and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge, and experience to carry out their roles.

Recruitment procedures reflected current legislation. There was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Mydentist - Highcliffe View – Westgate is part of Mydentist, a dental group provider. The practice is in Guisborough, in the borough of Redcar and Cleveland and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 7 dentists, 7 dental nurses of which 1 was a trainee, 1 dental therapist, 1 receptionist, and the practice manager.

We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, and the practice manager. Two regulatory officers were also at the practice on the day of inspection, supporting the practice team.

17 January 2013

During a routine inspection

We found that people were treated by courteous staff. We saw that information about their treatment options and costs was on display in the reception. People told us they found the staff to be extremely helpful and the dentist delivered a good service. People who had treatment were given all the information they need to make an informed decision.

Records held by the practice showed that people's treatment considered relevant medical history and showed that screening and checks were carried out during consultations. The staff had been trained to deal with foreseeable medical emergencies and the practice maintained all the necessary equipment needed to deal with any such situation.

The practice had procedures to ensure that the risk of cross contamination and infection were managed and minimised and that equipment was sterilised, stored appropriately and used within the specified timescales. People who received treatment at the dental practice were treated in an environment that was clean and hygienic.

When we looked at the recruitment process, we found that staff were recruited appropriately and that pre employment checks had been carried out. The practice also had a system in place to ensure the service continuously operated safely and in line with expectations for dental services.