- Dentist
Mydentist - Highcliffe View - Westgate Also known as mydentist
Assessment report published 8 January 2026
Contents
Judgements
Our view of the service
We carried out this announced off-site inspection on 21 November 2025.
Where we carry out an offsite assessment, we undertake a detailed review of the practice risk assessments, policies, staff records, and other relevant documents. We gather feedback from patients, staff, and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge, and experience to carry out their roles.
Recruitment procedures reflected current legislation. There was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Mydentist - Highcliffe View – Westgate is part of Mydentist, a dental group provider. The practice is in Guisborough, in the borough of Redcar and Cleveland and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 7 dentists, 7 dental nurses of which 1 was a trainee, 1 dental therapist, 1 receptionist, and the practice manager.
We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses, and the practice manager. Two regulatory officers were also at the practice on the day of inspection, supporting the practice team.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. On the day of our inspection, we reviewed patient feedback from a from several sources, including direct feedback following appointments, and on-line feedback. Patient feedback provided a consistently positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients commented on the clear information they were provided with to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients commented that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.