Mydentist - Highcliffe View - Westgate Also known as mydentist

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice supported people with hearing and visual impairment. They provided a hearing induction loop, written information in various fonts and sizes. The practice could access language translation services if needed.

The practice had step-free access to one treatment room and accessible toilet facilities.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information at the practice, on their website, patient information leaflet, and social media page.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

At the time of our inspection the practice was contracted to provided emergency dental care to patients who did not have a dentist; and dedicated emergency appointments were available each day.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice supported people with hearing and visual impairment. They provided a hearing induction loop, written information in various fonts and sizes. The practice could access language translation services if needed.

The practice had step-free access to one treatment room and accessible toilet facilities.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information at the practice, on their website, patient information leaflet, and social media page.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

At the time of our inspection the practice was contracted to provided emergency dental care to patients who did not have a dentist; and dedicated emergency appointments were available each day.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.