Spire Harrogate Clinic

The assessment of 34 quality statements within the diagnostic and screening services at Spire Harrogate Clinic took place on 28 July 2026, with additional virtual interviews conducted on 13 August 2026. This was the service's first assessment since its registration on 25 November 2024. Following this assessment, Spire Harrogate Clinic was rated Good overall.

The service demonstrated a positive and proactive culture of safety, supported by leaders who promoted openness, transparency and continuous learning. Staff at all levels understood their responsibilities for keeping people safe and described a culture in which concerns could be raised without fear of blame. Safety incidents were appropriately reported, investigated and reviewed, with learning shared across teams to support service improvement and reduce the risk of recurrence.

Safeguarding systems and processes were effective. Staff demonstrated a good understanding of safeguarding responsibilities and knew how to raise concerns. The service worked collaboratively with external partners and agencies to help protect people from abuse and avoidable harm.

Leadership was visible, approachable and supportive. Staff told us they felt listened to and were confident in escalating concerns when required. Clear reporting and escalation processes were in place, and staff understood how to access support and guidance when needed. Governance and oversight arrangements supported the monitoring of quality, safety and performance across the service.

However, we identified an area requiring improvement. The service did not have guidance readily available to support staff in recognising and responding to deterioration in children.

Overall, the evidence demonstrated that people using the service received safe and effective care from staff who were supported by effective leadership, governance and a strong focus on learning and improvement. The identified area for improvement did not significantly impact the overall quality of care provided, and the service was rated Good.

We assessed outpatients during the on-site assessment, which was unannounced and was carried out on 28 July 2026.  

We assessed 33 quality statements from the safe, effective, caring, responsive and well-led key questions to give the rating. 

The outpatients department consisted of 7 consultation rooms, 1 theatre for minor surgical procedures and was overseen by a senior nurse with consultants and GPs. They also had some nurse led clinics for their new ophthalmology service. 

The service had senior oversight by the General Manager, Clinical Services Manager and the Quality Governance Manager.  

During the assessment, we spoke with staff, leaders, people who use the service and stakeholders. We looked at care records, policies and other documents relating to the service. 

Our overall rating for outpatients was good.